Document Type

Thesis

Department

Hospitality Management

Date of Defense

6-1976

Abstract

The hospitality industry has been one of the last major business segments in the United States to utilize the computer and its capabilities. Everyone associated with the industry and data processing has contributed to this delay: manufacturers have been very slow to identify and recognize the potential that exists in the hotel industry; data processors have often unwisely attempted to apply the successful solutions of other industries' problems to the hospitality industry; and lodging management has demonstrated little interest and contributed inadequate amounts of physical and economical resources.

The initial attempt by the hotel industry to utilize the computer now seems extremely primitive. The only systems being used were large, complex computers with software designed for other industries with minor changes. The major problem was one of cost justification. With the systems that were in existence a hotel had to have at least 500 rooms with an average rate of $ 50 per room for it to be economically feasible.

The most important breakthrough for the hospitality industry has been the development of the mini-computer. It provided hotelmen with a system that has an acceptable price performance level and has opened doors for computerization in properties as small as 150 rooms. The mini computer has provided the industry with the realistically-priced tools it needed to finally accomplish the goal of developing a powerful real-time hotel management information system.

One of the mini-computer systems that is now servicing our industry is the Moby Data Hospitality System.

The Moby Data System is a complete hardware and software package that may be easily converted to almost any property. However, the training of the hotel employees in its usage, has been accomplished by personal instruction in the past.

The purpose of this paper is to develop a manual of instruction for the Moby Data Hospitality System at Florida International University. It is by no means a replacement for personal instruction on the system, but to be used as an aid for a better and more complete understanding of its capabilities and usage.

Identifier

FI15092500

Comments

No committee information available.

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